Returns & Refunds Policy

We are happy to offer a full refund for any new and unused merchandise returned within 30 days of delivery. A flat return shipping fee of $9.99 will be deducted from your refund. This fee is waived if your item was received damaged or if we made a mistake with your order.

Please note that original shipping charges are non-refundable. All sale and clearance items are final sale. We do not offer exchanges: simply return the item and place a new order for what you would like.

We will process a full refund or exchange on any new and unused merchandise returned within 30 days of arrival.

How to Return Your Order Return Process Return Process

1
Download and complete the return form Download and complete our return form Please download the return form here and include it inside your return package. then include it in your return shipment , fill it out and include it with your shipment
2
Click here to download your return shipping label and use it to send us the package. Use this link to download a prepaid return shipping label Please download a shipping label on this page to send us your return.

Thank you for shopping with Sparkles! ✨ Thank you for shopping with Sparkles Home! Thank you!

Processing Time

Returns are processed within 5-7 business days of receipt

Need Help?

Contact our customer service team for assistance

Quality Guarantee

We stand behind the quality of all our products

Returns & Sparkles Rewards

How a return affects the points you earned, the points you spent, and the amount we refund.

No. Points are a reward for a completed purchase, so when a purchase is refunded the points it earned are removed from your account. A partial return removes a matching share of the points: return half the merchandise value and half the points come back off. The adjustment happens automatically when your refund is processed, and it appears in your rewards history as "Reversed on Refund".

They come back to your rewards balance rather than being refunded as money. Points are not currency and are never refunded as cash. If you paid for part of an order with points, that part of the order is returned to you as points and the rest is refunded to your original payment method.

We refund what you actually paid. If a rewards discount was applied to the order, your invoice shows it as a separate line and your card was charged the reduced amount, so that reduced amount is what comes back. The rest of the value returns to you as points. Return shipping and any original shipping charges are also deducted where they apply.

That happens when you already spent points that a later return took back. The balance is not a charge and nothing is owed: it simply means the next points you earn go toward returning your balance to zero before you can redeem again. Your tier may also move down if the returned order was what qualified you for it.

You earn 1 point for every $1 of merchandise on an order, and 10 points are worth $1 at checkout. Redemption starts at 50 points. Silver and Gold members earn at a higher rate. Points do not currently expire.

A cancellation is treated the same way as a return. Any points the cancelled portion earned are removed, and any points you redeemed on it are returned to your balance.

Sparkles Rewards Program Terms

Effective August 20, 2026. These terms form part of our Terms of Service and apply to participation in Sparkles Rewards.

1. Eligibility and account

Sparkles Rewards is open to registered customers with an account in good standing and is offered for personal, non-commercial purchases only. Points accrue to a single account and cannot be transferred, combined with another account, sold, assigned, or bequeathed. Certain customer groups, including wholesale and trade accounts, are not eligible to earn or redeem points.

2. Earning points

Points are earned on the merchandise subtotal of a qualifying order and exclude shipping, handling, and tax. Points post once the order is paid and moves into processing, not at the moment the order is placed. Tier status may increase the rate at which points are earned. Bonus points may also be offered for account creation, product reviews, birthdays, or promotions, at our discretion and subject to any conditions stated at the time of the offer.

3. Redeeming points

Points may be redeemed for a discount at checkout at the published conversion rate, subject to a minimum and maximum redemption per order. Points have no cash value, are not property, are not a stored-value or gift card product, and cannot be redeemed for cash, credited to a card, or exchanged for anything other than a discount at checkout. Points cannot be applied to shipping charges, taxes, gift cards, or previously placed orders. Applicable conversion rates and limits are those in effect at the time of redemption.

4. Returns, refunds, and cancellations

Points are earned on completed purchases. Where an order or any part of an order is returned, refunded, or cancelled, we will reverse the points earned on the refunded or cancelled portion. The reversal is proportional to the merchandise value that was returned or cancelled, and is applied whether or not the points have already been redeemed.

Where points were redeemed against an order that is subsequently returned, refunded, or cancelled, the redeemed points are returned to your rewards balance for the refunded portion. Redeemed points are never refunded as cash or credited to a payment method, and the monetary refund is limited to the amount actually charged to your payment method after the rewards discount was applied. Nothing in these terms entitles you to receive both a monetary refund of the rewards discount and the return of the underlying points.

Reversal may result in a negative points balance where the points earned on the returned order have already been spent. A negative balance is not a debt and no payment is due; points subsequently earned are applied to the negative balance until it reaches zero, and no redemption is available until it does. Bonus and promotional points awarded in connection with a returned order may also be reversed. Tier status is recalculated after any reversal and may decrease accordingly.

5. Expiration, forfeiture, and account closure

Points do not currently expire. We reserve the right to introduce an expiration period on notice to you. All unredeemed points are forfeited without compensation if your account is closed by you or by us, or if we determine in good faith that points were obtained through error, abuse, fraud, misrepresentation, a violation of these terms, or a pattern of purchases and returns undertaken to accumulate points. In those circumstances we may also adjust or remove points, suspend redemption, or terminate participation in the program.

6. Changes to the program

We may change, suspend, or discontinue Sparkles Rewards, or amend these terms, including earning rates, conversion rates, tier thresholds, redemption limits, and eligibility, at any time. Changes take effect when posted to this page. Continued participation after a change constitutes acceptance of it. Points are not property and confer no vested right; on discontinuation of the program we will give reasonable notice of the date after which points may no longer be redeemed.

7. General

Points have no cash value, carry no monetary or exchange value outside the program, and are not subject to any escheat or unclaimed property obligation. Where these terms conflict with a promotional offer, the terms of the promotional offer govern that offer only. Our records of points earned, redeemed, and reversed are the authoritative record of your balance absent manifest error. If any provision of these terms is unenforceable, the remaining provisions continue in effect.